This research project is a two-phase project comprising of three studies with each phase captured at a single point in time. Phase 1 (Exploration) includes two studies and Phase 2 (Design) has one study. Phase 1 comprises an integrated review of the literature (Study 1) and individual interviews with personal care workers (PCWs) working in residential aged care and PCWs who have left the aged care sector (Study 2). Phase 2 involves focus group interviews with PCWs currently working in residential aged care, PCWs who have left the aged care sector, residential aged care operators, and personnel from the wider aged care sector (Study 3).